Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Linus Lai

Vice President

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By:  Jennifer Hamel Loading

    This IDC Survey examines the spending intentions and behaviors of buyers of enterprise intelligence services, with a specific focus on business analytics services. It includes data taken from respondents' answers to questions about a range ...
  • By: 

    • Frank Dickson Loading
    • Michelle Abraham Loading
    • Philip Bues Loading
    • Pete Finalle Loading
    • Jennifer Glenn Loading
    • Philip D. Harris, CISSP, CCSK Loading
    • Cathy Huang Loading
    • Grace Trinidad Loading
    • Mike Jude Loading
    • Ryan O’Leary Loading
    • Craig Robinson Loading
    • Christopher Rodriguez Loading
    • Monika Soltysik Loading
    • Michael Suby
    • Scott Tiazkun Loading
    • Christopher Kissel Loading
    This IDC Tech Buyer Presentation discusses emerging security technologies. Security is an "organic" discipline, constantly evolving to improve the efficiency and efficacy of existing approaches and adapting to respond to the creative new at...
  • By: 

    • Nadia Ballard Loading
    • Nishant Bansal Loading
    • Jason Bremner Loading
    • Zachary Chertok Loading
    • Alison Close
    • Mukesh Dialani Loading
    • Sam Halwani
    • Jennifer Hamel Loading
    • Douglas Hayward Loading
    • Erin Hichman Loading
    • Bill Latshaw Loading
    • Gard Little Loading
    • Peter Marston Loading
    • Alicia Mokwa Loading
    • Abhishek Mukherjee Loading
    • Eric Newmark Loading
    • David Tapper Loading
    • Dan Versace Loading
    • Brian Wood
    These IDC Pivot Table banner books include vendor ratings data for IDC's Services Path 2023 program for seven business-oriented service categories, namely business consulting services; customer care business process services; customer exper...
  • By:  Peter Marston Loading

    This IDC Survey Spotlight provides a worldwide view on enterprise preferences for low-code/no-code tools. The document contains data from IDC's Application Services Survey, which was completed in September 2023. IDC's Worldwide Intelligent ...
  • By:  Peter Marston Loading

    This IDC Survey Spotlight provides a view on enterprise preferences in the United States for low-code/no-code tools. The document contains data from IDC's Application Services Survey, which was completed in September 2023. IDC's Worldwide I...
  • By: 

    • Michelle Abraham Loading
    • Jennifer Glenn Loading
    • Christopher Rodriguez Loading
    • Cathy Huang Loading
    This IDC Market Glance provides an overview of the landscape for generative AI (GenAI) in cybersecurity, including cybersecurity vendors that have announced GenAI assistants, those providing guardrails around AI usage and those securing AI ...
  • By:  Peter Marston Loading

    This IDC Survey Spotlight provides a view on enterprise preferences across industries for low-code/no-code tools. The document contains data from IDC's Application Services Survey, which was completed in September 2023. IDC's Worldwide Inte...
  • By: 

    • Linus Lai Loading
    • Pushkaraksh Shanbhag Loading
    • Rijo George Thomas Loading
    This IDC study provides IDC's top 10 predictions for worldwide services, particularly for Asia/Pacific (excluding Japan) (APEJ), for the next five years (2024‒2029). The document examines numerous topics such as generative AI (GenAI), envir...
  • By: 

    • Linus Lai Loading
    • Lawrence Cheok Loading
    This IDC FutureScape provides 10 predictions from 2024 to 2028 on important topics that characterise the digital business era, including the use of generative AI (GenAI) impacting many business units, new C-suite roles that will lead digita...
  • By: 

    • Linus Lai Loading
    • Pushkaraksh Shanbhag Loading
    • Rijo George Thomas Loading
    This IDC Market Presentation is an accompanying piece to the main IDC FutureScape: Worldwide Services 2024 Predictions ─ Asia/Pacific (Excluding Japan) Implications report. It provides specific recommendations for two tech vendor personas, ...

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