Asia/Pacific Services Team

Linus Lai

Vice President

Sandra Ng

Group Vice President and General Manager

Franco Chiam

Vice President

Daniel-Zoe Jimenez

Vice President, Digital Innovation, CX & Software, DNB/Start-ups, SMBs, Consumer and Channels Research

Sakshi Grover

Senior Research Manager

Mikhail Jaura

Senior Research Analyst

Pushkaraksh Shanbhag

Associate Research Director

Shouvik Nag

Sr. Market Analyst

Supriya Deka

Research Manager

Liew Siew Choon

Senior Research Manager, Public Cloud Services, IDC Asia/Pacific

Rijo George Thomas

Senior Research Manager

Benjamin Ten

Market Analyst

Neha Gupta

Senior Research Manager

Sangji Kim

Senior Research Analyst

New Research


  • By: 

    • Lavanya Jindal
    • Seng Keong Low
    • Daniel-Zoe Jimenez Loading
    This IDC Market Note discusses the announcement made in Salesforce's Connections event on June 7‒8, 2023, for marketing and commerce professionals. The company launched its generative AI (GenAI) products: Marketing GPT and Commerce GPT. Sal...
  • By: 

    • Sandeep Sharma
    • Pushkaraksh Shanbhag Loading
    This IDC Survey Spotlight aims to capture and highlight the top challenges faced by organizations across the Asia/Pacific region (in China, India, ASEAN, Australia/New Zealand [ANZ], and Japan) in successfully executing intelligent automati...
  • By: 

    • Dhiraj Pramod Badgujar Loading
    • Daniel-Zoe Jimenez Loading
    This IDC Market Perspective offers insights into cloud-native open source tools and how they are playing an important role in driving digital innovation in the Asia/Pacific region. It also provides a brief overview of essential components a...
  • By: 

    • Sandeep Sharma
    • Pushkaraksh Shanbhag Loading
    "Automation will continue to be an exciting growth opportunity area in APEJ for the next three to five years. However, generative AI (GenAI), combined with the power of low-code/no-code and process mining is slated to transform the traditio...
  • By: 

    • Linus Lai Loading
    • Rijo George Thomas Loading
    This IDC study provides a review of the top 10 business consulting service vendors in APEJ for 2022 as ranked in IDC's 2H22 APEJ IT and Business Services Tracker."This year proves to be a watershed year for business consulting. Against a ba...
  • By: 

    • Dhiraj Pramod Badgujar Loading
    • Daniel-Zoe Jimenez Loading
    This IDC Market Note considers GitLab’s recent release of the artificial intelligence (AI)–powered DevSecOps platform GitLab 16.0. GitLab 16.0 includes code suggestions that allow users to develop better code quicker and more effectively. I...
  • By: 

    • Jason Bremner Loading
    • Pushkaraksh Shanbhag Loading
    This IDC Survey includes data from the IDC Future Enterprise Spending and Resiliency 2023, Wave 4 survey. This survey of n = 890 in North America, Asia/Pacific, and Western Europe was conducted in late February and early March 2023 while IT...
  • By: 

    • Supriya Deka Loading
    • Lisashree Mishra Loading
    • Daniel-Zoe Jimenez Loading
    This IDC study examines the financial applications software market for 2021–2022. The revenue and market share of the leading vendors are provided for the year 2022."As businesses increasingly seek tailored financial solutions that fit thei...
  • By: 

    • Sakshi Grover Loading
    • James Sivalingam
    • Stallone Hangewa
    This IDC Perspective looks at the data privacy and regulatory landscape in Asia/Pacific (excluding Japan) (APEJ) that varies across countries, with each having its own set of laws and regulations governing data protection. Asia/Pacific coun...
  • By: 

    • Lavanya Jindal
    • Seng Keong Low
    • Daniel-Zoe Jimenez Loading
    This IDC Market Perspective discusses the generative AI (Gen AI) landscape and its implications on customer experience (CX). IDC contextualizes what this means for the customer service market in terms of the impact, its potential to augment...

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