Customer Relationship Management (CRM) Team
New Research
The IDC MarketScape report evaluates the 2024 Asia/Pacific low-code/no-code (LCNC) development platforms, highlighting the growing importance of these technologies in accelerating digital innovation and enhancing IT agility. The report unde...
This Market Note examines New Relic's AI-driven digital experience monitoring (DEM) solution, which provides extensive visibility and insights across all digital channels, allowing enterprises to improve user experiences and swiftly address...
This IDC Survey Spotlight explores the most important attributes of developer tools that Asia/Pacific organizations consider for their software development practices.Asia/Pacific is witnessing a technology boom with improved AI, novel appro...
The IDC Perspective explores how AI, particularly GenAI, is revolutionizing software development by enhancing developer efficiency and productivity. It highlights the challenges of traditional workflows and the benefits of AI tools in autom...
Organizations have struggled moving from legacy applications to modern SaaS and cloud-enabled systems. While the COVID-19 pandemic did much to change up the move to modern enterprise applications, the movement is still slow and continues to...
This IDC Playbook for Tech Marketing Leaders highlights the current state of cybersecurity market for vendors targeting the small and medium-sized business (SMB) and midmarket segment in Asia/Pacific (including Japan) (APJ). It provides ins...
This IDC Market Perspective provides a forward-looking view on the impact GenAI will have on enterprise software market revenue, as well as its effect on pricing, talent optimization, and corporate operating costs. These developments will b...
"We are only seeing the tip of the iceberg in terms of the application of generative AI (GenAI) to customer experience initiatives," says Abhishek Kumar, associate research director at IDC. "Companies in China are demonstrating their commit...
This IDC Survey Spotlight explores the challenges faced by Asia/Pacific organizations when implementing AIOps practices. AI observability is becoming more popular in Asia/Pacific, where there is a greater need for tools and best practices f...
This IDC study is an update to the 2021 maturity assessment benchmark for small and medium-sized businesses (SMBs) (fewer than 500 employees). This year the study has been expanded to include the midmarket segment (500–999 employees) and co...
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